What Our Customers Say
Ben from South East London.
The raised bed formed the main part of the garden (which was originally just artificial grass) and I used about 10 sleepers, some cut to measure with fixings from you to pop it all together - I think my back has only just recovered from doing all the work(!). But in all seriousness, the whole experience of the order and delivery was great with your company and they even craned in from the lorry to my front window so I could get them through the house easily. I looked for a long time to get original ones that I knew would look the part, and provide a quality environment for the plants.
John, Managing Director of Mr Campervan in Rochester, Kent - campervan conversions, campervan design and build
“Drivers are good lads and really helpful. You’re a good company and that’s why we use you. Martin and Chris are excellent.”
These guys came to my rescue. I had a log cabin delivered and when the installers were here they found that the flooring wasn’t with it.
I got hold of Chris at Forestrall and within two hours their truck was at my property with the right wood to allow the install to be completed on time.
Amazing service and I would not hesitate at all to recommend them to anyone.
Having recently lost my father in law who was a fan of BBQing and having an ale in the sun we decided to redo the decking by the lake, decking that he and I had laid 15 years ago. During this process there were many phone calls to suppliers of decking and joists including Forestrall. What set Forestrall apart from all the others was the customer service. They phoned back when they said they would, the people on the phone were interested in the project, the motivation for the project and the progress of it. What was exceptional was their recall of previous conversations, sometimes had with other colleagues, which meant that there was a continuum of service and engagement.
Forestrall were interested in the customer and the project and this along with the punctual service was the difference.
The decking is 36x 5m Canterbury Softwood Deck, 6x 3m fence posts for the back wall and joists for the decking to sit on. We also ordered a softwood green sleeper for our son who is at West Kent College and for his “Covid Lockdown” project he made the bench in
the image. We love it.
Since this order we have placed further orders with Forestrall to further other projects. The service is excellent and the team there are a joy to deal with.
We now have a great place to sit for BBQs and sundowner drinks…..
Dear Sir / Madam, Last year I had a solo project to make a workshop in my back garden as I had been made redundant. I purchased all the timber from you. It is a great pleasure dealing with you from all your staff in reception right through to the yard and delivery personnel. I am quite a novice in building using timber etc, but with your guidance I found this project not as daunting as I first thought. Also, four years ago I undertook the building of a deck using your materials. If any of the timber was not satisfactory (warped) in any way you would replace this and deliver the same day where possible (the workshop is 14 ft x 8 ft and 8 ft high). I am attaching a couple of photos of the Workshop and my decking which I am proud of, and also as a thank you for your kindness and help. Yours sincerely,
David Markey (Ladywood Road, Darenth
Dear Chris, Just a quick note to say a big thank you to Forestrall for providing us with loads of off cuts of wood for our After school and holiday club. Your donation has meant we have plenty of resources for our construction week so our children can have great fun creating their own models. Chris, you were fast and efficient replying to my emails and you were happy for us to pop up anytime to get what we needed. Shaun, Kevin and the rest of the staff that helped us out were polite and friendly and told us we are welcome to come back anytime to get some more. We approached many DIY stores and other timber yards and Forestrall was the only one to help us out. We were therefore more than happy to take some of your business cards to hand out to parents and we will definitely be telling them it was Forestrall who helped us out. Once again, thank you.
The Optima Group, the first choice for providing commercial workspace through innovative design, superior installations and the best customer service in our industry. At Optima Contracting we use Forestrall Timber Merchants for a wide range of job specific timber items like cut sheets, primed Tulipwood, packing pieces and MDF skirtings, typically for office fit-outs and work in public buildings. We rely on Forestrall to decipher our requirements and deliver them in a time efficient manner to our sites, which are mainly in London but can be as far afield as Reading and Birmingham.
Christian Price, The Optima Group (High Wycombe)
South London Timber are direct importers of bulk timber and sheet materials. We put out to tender any intricate or non standard timber enquiries and Forestrall are one of our key suppliers for this kind of service. We rely on them to turn these jobs around quickly and they tend to be delivering into our yard in SE15 three or four times a week. We have used Forestrall for over eight years and they can always be relied upon to quote and deliver quickly and competitively.
Harry Major, South London Timber Co Ltd (London SE15)
“Galamast’s reputation for excellence is built upon its core of civil engineering expertise but the company has also diversified into shop-fitting and, as one example, supplies high quality yet speedy turnaround updating the shop areas and outside landscaping for one of the best known fast food restaurant in the world. As a company focussed on adding value to a variety of projects, Galamast frequently uses Forestrall for softwood and hardwood mouldings, studding and structural timber, melamine faced chipboard, plywood, oak beams, closeboard and knee rail fencing and ironmongery.”
Robert Morgan, Galamast Construction Group (Bromley)
Forestrall’s “can do” attitude, knowledge and willingness to help is greatly appreciated, pricing is competitive and their team of warehouse boys are always willing to help. I highly recommend them as they always come through for me when I’m up against tight deadlines and look forward to working with them on future projects.
L Barnacle, BB Contracts (Rochester)
Kirton & Sons is renowned in the north Kent area for property development using construction grade Oak. Forestrall came to my rescue recently when my existing supplier fell behind on my supply of Oak beams and I now put my trust in them above others when it comes to guaranteeing speedy supply. I can’t recommend them enough. They have such a fantastic timber range and also a versatile fleet of delivery vehicles even when access on site is tight.
Anthony Kirton, Kirton & Sons Ltd t/a KPS Building (Rochester)
Not many of us take care of our customers like we should ALL the time. We let some enquiries go because we don’t think we can match the customer’s expectation for speed and quality of service. Although my branch is one of hundreds in the South-East of England all with a great timber offering, there is very often a knowledge or product offering gap and I used to struggle to get the solution to my customer quickly enough to win the order.
About 18 months ago one of my team recommended I try Forestrall Timber & Fencing Merchants when one of my best customers needed some firring pieces cut and delivered in a day or two. They delivered them the next morning to my yard in Balham and my customer collected them in the afternoon. I kept a customer and found a brilliant new supplier all in one go. I now go to Forestrall for all timber enquiries I can’t supply off the shelf. On a scale of 1 to 10, I would rate this firm a 10 plus! They simply like to say yes!
I recommend Forestrall to other branches in my predicament on a regular basis. They are a very customer friendly outfit and would be pleased to help you whether you need a direct delivery to site, machining done, boards cut to size, railway sleepers in long lengths or cross-cut to specification.
Johnny Farmer, Branch Manager, Travis Perkins (Balham Hill, London)
“Thought you might like to see the finished Go Kart that our children made with the help of your kindly donated wood. They had great fun testing it out today in our playground. Thank you so much again for your kind donation”
Joydens Wood Junior School enrichment Programme.
MORE INFO? CALL US ON 01474 444180